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A LITTLE HELP ALONG THE WAY

Rapi.In Support

Get started, find your way around a feature, or work out what to do when something goes wrong.

support@nusivo.id

Tell us what happened so we can help you more effectively.

Email support

New here? Start with these three steps.

  1. 01

    Set up your wallets

    Add wallets for your cash, bank accounts, or digital wallets, then enter their opening balances.

  2. 02

    Record a transaction

    Tap Record, choose the transaction type, enter the amount, and select a wallet and category.

  3. 03

    Make room for your plans

    Set a budget for everyday needs and create a savings goal for something that matters to you.

Frequently asked questions

Do I need an account or an internet connection?

No account is required. Transactions, wallets, budgets, savings goals, and reports work locally on your iPhone. An account is only needed for Rapi.In Premium. You need internet access for voice entry, exchange rate updates, Premium features, visiting this website, sending email, or using an online sharing destination you choose.

Does Rapi.In connect directly to my bank?

Rapi.In is a personal record-keeping app. You enter balances and transactions yourself. The app does not automatically read bank accounts or digital wallets, make payments, or move money. A transfer entry only records a movement of money you have made.

Which iPhone and iOS version do I need?

Rapi.In requires iOS 18 or later. Some controls adapt to the features available in your version of iOS.

How is my daily allowance calculated?

Your daily allowance uses the daily or workday budgets you set, the date you started tracking, and spending in the relevant categories. Unused amounts from earlier days can give you more room, while spending ahead can reduce it. Open Budget to see the details.

How do I track a credit card, PayLater, or installments?

Add a new wallet and choose the Credit card / Pay later type. Enter the limit, statement date, due date, and the amount currently used; you can leave any of them blank. Card purchases are recorded like any other expense, and the card shows your available limit and unpaid bill. When both the statement date and due date are set, card bills also appear on Home and you get a reminder three days before the due date. For installments, create a schedule in Recurring & Bills and choose Ends → After a number of times.

Why am I not receiving bill reminders?

Check that Rapi.In has notification permission in iPhone Settings, then check Focus and iOS notification delivery settings. Without Premium, reminders are scheduled on your iPhone, so turn on the reminder and set its time on each bill. With Premium, reminders are sent from the server; choose which ones you want in Settings → Notifications. Due date reminders for credit cards and PayLater accounts are always scheduled on your iPhone. Rapi.In does not pay bills for you.

How do I lock the app?

Open Settings in Rapi.In, enable app lock, and choose when it locks with Lock after. Rapi.In uses available iOS authentication, such as Face ID or your device passcode. Your iPhone must have a passcode set up to use app lock. While app lock is on, Rapi.In notifications do not show amounts.

How do I export transactions?

Open Settings → Export & backup, choose a transaction period, and tap Export CSV. If Excel opens everything in a single column, try exporting again with Semicolon as the column separator.

How do I move to another iPhone?

On your old iPhone, open Settings → Export & backup → Create backup. Save the .rapiin file somewhere you can access on your new iPhone. On the new iPhone, open the same menu and choose Restore from backup. Restoring replaces existing data with the contents of the file, so check the selected file before continuing. CSV exports contain transactions and are not full backups. With Rapi.In Premium, just sign in to the same account on your new iPhone.

Can support recover lost financial records?

Without an account, we do not hold a copy of your financial records on a Rapi.In server. Use a .rapiin backup you saved, or a device backup available through your system services. If you subscribe to Rapi.In Premium, restore it yourself from Settings → Export & backup → Backup History. Make backups regularly, especially before replacing your iPhone or deleting the app.

How do I delete my data?

You can delete individual items using their management features. Deleted items no longer appear, although some records may remain locally to support undoing changes. To remove all app storage from your iPhone, use Delete App in iOS storage settings, rather than Offload App. CSV exports, .rapiin backups, and system backups must be managed separately.

How do I record by voice?

Open Record, tap the microphone button in the Type field, and say the transaction, such as "lunch 35k with BCA". Change the language it listens for with Speak in while recording. You always review the result before saving. Voice entry needs microphone and speech recognition permission and an internet connection. With Premium, you can set the Record button to start listening right away in Settings → How you record.

What is AI assist?

AI assist is a Rapi.In Premium feature that understands a wider range of sentences in Type and in voice entry. Besides transactions, one sentence can change a budget, create a bill schedule, or add a savings goal, such as "raise my food budget to 2 million". Turn it on in Settings → Record with a sentence, where you can also see your daily sentence limit. When you are offline or AI assist fails, Type uses the reader on your iPhone. You still review the result before saving.

What does Rapi.In Premium include?

Premium adds sync across devices, automatic cloud backup, AI assist when recording, a Record button that starts listening right away, and bill, budget, and recap reminders sent from the server. All record-keeping features remain available without a subscription. Open Settings → Rapi.In Premium to see plans, prices, and the free trial. You need to sign in with Apple or Google so the subscription is saved to your account.

How do I cancel my subscription?

Open Settings → Rapi.In Premium → Manage Subscription, or your App Store subscription settings on iPhone. Cancel at least 24 hours before the next period to avoid being charged again. Deleting the app or your account does not cancel the subscription. Refunds are handled by Apple at reportaproblem.apple.com.

How do I restore a purchase?

Sign in to the Rapi.In account you used to subscribe, then open Settings → Rapi.In Premium → Restore Purchases. One subscription is linked to one Rapi.In account. If it belongs to another account, the app shows which account to sign in to.

What happens when my subscription ends?

Your records on iPhone keep working as usual. New changes stay only on your iPhone until you subscribe again, text entry goes back to local rules, the Record button opens the form again, and bill reminders are scheduled on your iPhone again. Cloud backups are kept for the grace period shown in the app and then deleted. Save a backup as a file if you need one.

How do I delete my account?

Open Settings → Account → Delete Account. Your account and its server data are deleted, and the Privacy Policy explains the timing. Deleting your account does not cancel your App Store subscription, so cancel it first in Manage Subscription.

How do I change the app language?

Rapi.In is available in Bahasa Indonesia and English. It follows your iPhone language, or you can choose a language specifically for Rapi.In in iOS app settings. Type and voice entry understand sentences in both languages.

Where can I find a guide inside the app?

Open Settings → User guide for a short tour of each part of the app. Once Premium is active, a Premium feature guide appears in the same place to introduce sync, cloud backup, AI assist, and notifications.

GET IN TOUCH

Still need a hand? Tell us what happened.

Include the following details in your email so we can understand the issue.

  • Your iPhone model and iOS version
  • The Rapi.In version you are using
  • The steps before the issue appeared
  • Any error message you saw
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